Version 1 April 2021
When you see Jasbe in this policy it refers to Jasbe Pty Ltd. (ABN: 30 518 305 433).
Jasbe maintains the website and the Coffee Time App for the purpose of providing information about Jasbe and its stores, products, promotions, events and services in Australia.
By accessing and using our website, you confirm that you accept these terms and that you agree to comply with them. You must not use the website if you do not agree with these terms.
What is your personal Information
We collect, hold, use and disclose your personal information so that we can provide goods and services to you, improve and personalise our services for you and operate our business effectively.
We only collect personal information that is reasonably necessary for our business functions and activities and to provide you with our products and services.
How personal information is collected and used
We collect, use, disclose and hold your personal information so that we can provide goods and services to you, personalise our services for you and operate our business effectively. This includes, but is not limited to:
visit a store, order and purchase goods or services through our stores, website and/or apps;
apply for employment;
directly from when you use any of Jasbe’s apps, via Jasbe websites and third party websites that Jasbe has a presence on (including social media pages and other social media applications)
when you are involved in acquiring goods or services from Jasbe or supplying goods or services to Jasbe. Including deliveries, processing payments, providing refunds, discounts;
participate in a promotion, competition, or survey;
request customer service or contact us (including by email or telephone;
from related companies;
make a supplier or other specific enquiry necessitating a response;
participate in a digital interactive activity;
post a review or comment on our website or social media pages, or post a review or rating or other user content on website or app; or
register for and use a product or service, such as the BP Fuel Card, or a relevant Jasbe App;
from our commercial partners and third parties who are involved in providing any benefit, reward or service to you (either directly or on our behalf);
via security video and audio surveillance at Jasbe sites; and
as otherwise required or permitted by law.
The Jasbe website or apps may allow you to make payment for goods or services, and you will be asked to enter your payment method such as credit card or debit card details.
The Jasbe website or apps may allow you to make payment for goods or services, and you will be asked to enter your payment method such as credit card or debit card details. Jasbe utilises the services of a third-party payment processor (currently Commonwealth Bank Australia CBA Simplify) to process your payment, and the payment information that you enter on the website or app is sent securely to our processor and processed directly by our processor.
Jasbe does not collect or store details of your payment information (but will collect and store information about the transaction). Your payment information will be collected and used for the purposes of processing your transaction, refunds and investigation of incorrect payment or fraudulent activities.
Digital products and services
We offer services and information across a range of digital platforms including, social media, Jasbe website and the Coffee Time app.
We collect information about how you use these digital platforms so that we can help personalise your online experience.
Our online services may contain links to other sites, we are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
How we hold personal Information
We may store your personal information in electronic form or hard copy at our own premises or at facilities operated by our service providers.
As the internet is not always a secure environment, Jasbe cannot provide any assurance regarding the security of transmission of information you communicate to us online. Jasbe also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you send or transmit to Jasbe online is transmitted at your own risk.
In some cases, our service providers are in countries outside Australia. Where we share your personal information with such entities, we will do so in compliance with Australian privacy laws.
How we use and share personal information
We will use your personal information for the purpose for which we collected it, or for a related purpose or where otherwise permitted by law.
We generally collect, hold, and use your personal information to:
Provide products and services to you and provide you with information about them;
Streamline and personalise your experience within our website, or tailor our information, services or products;
To process your payments or refunds;
To respond to requests from you;
To promote and market to you our various businesses, services, products and special offers and those of our trading partners;
To make improvements to our products, services and digital channels;
Engage in other activities where required or permitted by law.
If you make an enquiry in relation to a product and service from one of our suppliers or business partners, it may be necessary to disclose your personal information to ensure your enquiry has been satisfied. We may also outsource some of our internal functions to third party contactors. In the course in doing so, we may disclose your personal information to the third-party contactor so that it may carry it out the works on our behalf.
In some cases, our contractors or service providers are located outside of Australia and we may be required to share your personal information with such entities. We will do so in compliance with Australian privacy laws.
Procedure to access or correct personal information
If you wish to access or correct any personal information we hold about you, please forward a request to
Under the Privacy Act and other relevant laws, we are required to provide a written response to you if we are unable to respond to your request, outlining the reasons why we were unable to do so.
Complaints and Concerns
If the complaint is not resolved in a manner acceptable to the individual the complaint may be submitted to the Australian
Information Commissioner. For more information, please refer to